Returns & Refund Policy

Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@luckyharveyshop.com. Items sent back to us without requesting returning will not be accepted.
You can always contact us for any return question at contact@luckyharveyshop.com.


After-sales service
Please contact contact@luckyharveyshop.com.if your product has any problem. Do not disassemble by yourself or any unauthorized maintenance store. We need our customers provide the below information

1. Order information.
2. Some photos & videos of product.


15 Days Returns
Free refund of goods within 15 days, without Quality issues:
1. All costs, including but not limited to shipping, taxes, etc., shall be borne by the customer.
2. LUCKY HARVEY will complete the refund within 10 working days after receiving the goods and judging that resale will not be affected.

Product Quality Issues Warranty
1. If there is any product quality issues you could make free return, change the new product, or repair in 30 days after the order was placed. All the return charges would be covered LUCKY HARVEY.
(1) Returns: The refunds would be arranged within 10days after we received.
(2) Exchange: The new product would be arranged within 5days after we received your package.
(3) Repair: The repair would be finished within 20days after we received your package.

 

If the order was received more than 30days, the freight & taxes of exchange or repaire should be covered by customer.

Address information

Please send the email to contact@luckyharveyshop.com to check the returning address.

Address: 3rd Floor, Junfu International, Huihua Street, Xicha Road, Baiyun District, Guangzhou City

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.